Teste de Inglês – Empresas - Academia de Línguas Mais

O Seu Teste Grátis de Inglês para Empresas

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Nome

Telefone

Localidade

Para as perguntas abaixo, escolha a melhor opção para completar a frase ou conversa.

Why is the HR department sending this email?

To: All staff
From: HR Department

Please remember that your manager must agree any holiday dates before you complete a form.

to ask staff for some information

to explain how something is done

to tell managers about a problem

None

Finefoods requires an agent to:

Job opportunity: FINEFOODS
Description:
Agent required for nationwide distribution. Some experience in food retail an advantage. Refrigerated van provided.

own a suitable vehicle for delivery.

be a specialist in food distribution.

deliver goods all over the country.

None

Staff should tell Jane Fellows

To: All staff
Subject: Accounts Course
Staff wishing to enrol for the Accounts course should contact Jane Fellows, who needs to know numbers.

how many people have enrolled for the course.

if they are interested in doing the course.

which of the courses they have decided to do.

None

Contact Neil Smith if you want to

Phone Neil Smith at our showroom for a free quotation, or to arrange a visit from our representative.

obtain information about the company's prices.

arrange a visit to the showroom.

speak to a representative about special offers.

None

Crash Course in satisfying your customers

You suspect that your customers aren’t as happy as they once were. First, existing customers seem to be ……………… you for the competition almost as fast as you can get new ones. Second, your company has started to become the butt of bad jokes at conferences and in the press. So how do you set about measuring, and improving, your customers' satisfaction?

departing

abandoning

defecting

withdrawing

None

It's important to see things through their eyes. You can ……………… your service for yourself, or watch your customers using it. A further option is to carry out some qualitative research with your customers.

tastes

try

experiment

attempt

None

Whichever way you choose, the objective is to identify the ……………… on which customers will form their judgement of your service, so you can frame your questions accordingly.

topics

subjects

headings

issues

None

It would be foolish to think you could know all of those questions, let alone their answers, at the ……………… .

outset

introduction

origin

foundation

None

But your reputation is at ……………… if you fail to deliver. Don't embark on a customer-satisfaction exercise unless you are prepared to act on the results.

danger

risk

peril

hazard

None

If you ask people what they are unhappy about and then do nothing about it, you will leave them more disillusioned with you than ever. And remember that it’s a ……………… target: today’s satisfied customer is tomorrow’s bored one.

going

passing

moving

travelling

None

A service level that ……………… the button today may be considered downright sloppy in six months’ time, such is the pace of change. So keep saying to yourself, 'Let's find out where our performance falls below expectations, and then see what we can do about it.'

touches

hits

knocks

strikes

None

Reid Joinery – experts in wood

Reid Joinery was established by Gordon Reid 15 years ago as a small company specialising in wooden structures, from floors to staircases. Since then, we have evolved significantly.

We attribute our success to the dedication and expertise of our workforce, which ……………… from six apprentices to permanent employees who are highly qualified and experienced.

ranges

spreads

distributes

expands

None

Reid actively ……………… employees to progress through the company, and many of the current surveyors and site managers launched their careers on the Reid workshop floor.

encourages

supports

promotes

rewards

None

Quality is at the forefront of Reid’s philosophy and each new project, whatever its size, is ……………… with the same dedication and completed to the highest quality standards. This enthusiasm is reflected in the numerous industry awards the company has received.

advanced

focused

worked

handled

None

At present, Reid is ……………… in the refurbishment of a major concert hall in London, with particular responsibility for the stage and acoustic panels.

concerned

involved

preoccupied

committed

None

This is our largest project to date, and is expected to be completed within ……………… and on schedule.

cost

budget

estimate

funding

None

Reid’s varied project ……………… includes numerous blue chip companies, such as the BBC and Shell.

collection

assortment

portfolio

accumulation

None

Perhaps one of our most prestigious projects was restoration work we carried ……………… at Windsor Castle. However, our focus is not upon corporate clients alone: many private residences, too, have been refurbished for clients.

off

over

out

None

Business case study: OFC Co-operative
This week we take a look at the Scottish company, OFC Co-operative.

OFC Co-operative is a supplier of industrial chemicals and, in terms of job applications, it is currently one of the most popular employers in Aveburn. Unlike a number of its competitors, which are currently ……………… at a loss, OFC has reported its most successful year ever, mainly due to a major new contract early in the year.

managing

acting

conducting

running

None

The company has plans to expand its core business in the coming year. A key factor in the company’s success has been its wish to create a highly skilled and motivated workforce, as highlighted in its mission ……………… .

statement

announcement

promise

undertaking

None

One of Stewart Green’s first actions on becoming the new Managing Director last year was to ……………… his employees’ training needs.

assess

value

reckon

figure

None

He then established a training programme to enable all staff to work towards nationally ……………… qualifications. The cost of this ambitious scheme was partially met by local enterprise agencies.

classified

recognised

identified

regarded

None

Stewart said that motivating his staff was very important for him, adding, ‘As well as making sure employees have ……………… to training and good working conditions.

access

entrance

availability

admission

None

I’ve tried to ensure that staff at all ……………… of the company are fully informed about the activities of the co-operative and are made to feel part of a unique organisation.’

ranks

statures

levels

positions

None

The future of the company is ……………… good. Having invested in both training and new facilities, this co-operative is now a major supplier of premium products, not just in the UK, but throughout Europe.

seeming

showing

looking

appearing

None

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